Contact Emily Collins
Please head over to the 'Contact' page for general enquiries or to begin a discussion about a bespoke commission.
Shipment
All pieces are gift boxed and shipped with a Royal Mail 'Signed For' or 'Special Delivery' service. Both services are tracked and insured and will require a signature on receipt.
Delivery to the US is made using the Royal Mail 'International Signed For' service, with pre paid duties taken at the checkout.
Delivery Times
Because all items are made by hand please allow 5 -10 working days for delivery. If you find that you need something sooner or by a specific date, then just drop me an email via the 'Contact' page so I can confirm the availability of the item and prioritise it's delivery.
Returns Policy
Just in case you are not entirely satisfied with your Emily Collins Jewellery an exchange or credit note can be offered, within 14 days of purchase if the piece is returned unworn, in it's original packaging and in perfect condition. This does not apply to especially commissioned pieces or especially customised pieces. Repair or a direct exchange will always be offered in the unlikely event of a structural fault.
General Jewellery care tips
Some beauty products such as perfumes can react with precious metals causing them to tarnish more rapidly. When getting dressed be careful not to spray them directly on your jewellery.
When it comes cleaning your jewellery there are several options. If you like to use a liquid silver or gold dip it is very important to rinse the jewellery very thoroughly with water afterwards to remove all remaining dip residue. I would recommend also washing the piece with liquid soap in addition after rinsing. For pieces with an all matt finish you can use a very gentle abrasive cleaner with a soft toothbrush if you wish. Remember to always rinse and dry the piece thoroughly afterwards with clean paper tissue.
Single Earring / Earstud Replacement
In most cases it is possible to order a single earring or earstud replacement. This would require the original remaining single earring or earstud to be returned to me to use as a guide to make the new piece. The charge for this service will usually be slightly more than half the cost of a new pair due to the extra time needed to create a perfect match. Please use the 'Contact' page to make arrangements for this service.